When You Succeed, We Succeed!
CLIENT SUCCESS TEAM
When you work with zCivic, you’re not just buying a mobile solution. You’re partnering with a company that is committed to your success. Our comprehensive services include access to our Client Success Team to ensure that your move into mobile is smooth and your solution launches on time.
Dedicated Project Manager
At zCivic you’re a name, not a number. Each client is assigned a dedicated project manager that serves as the primary contact to help build, test, implement and deploy all facets of your mobile solution.
Single point of contact simplifies the development processDesktop screen sharing so each meeting is backed up by visuals
Teleconferencing, file sharing & remote assistance available as needed
Step-by-Step Development Process
Upon signing your contract, your zCivic project manager will contact you to schedule a kick-off meeting to explain the step-by-step development process and get started on developing your new mobile solution.
Project timeline & milestones ensure that you launch on scheduleIncremental check-in meetings keep project development on track
Test builds enable you to see & revise your apps prior to submission to the app stores
Hands-on Training & Resources
Customized service extends to offering each client one-on-one training so they can navigate the CMS with ease for entering and editing content.
Live training to ensure that you understand the softwareGraphic design templates to help develop your project more quickly
On-demand videos available for a refresher anytime
Learn more about our products and services.
App Updates & Maintenance
Your apps and website will be updated and maintained for the full term of your agreement, ensuring that your solutions are always running optimally.
iOS and Android OS updates as neededAll software is rigorously tested prior to roll-out
Custom enhancements & programming options available for an additional fee
Annual App Review & Refresh
Trends change over time and so should your app. In addition to periodic operating system updates, all clients receive a yearly in-depth app review and refresh.
Full app analysis and consultationUpdated graphics & new feature implementation
Completely refreshed app from the ground up